Compression pressure refers to an externally generated mechanical pressure that is used to increase the compression/pressure applied to tissue in a controlled manner. The effect of compression produces desired physiological effects in the body, which can be used in sports, recovery, work, travel and therapeutic applications.

The higher-pressure products are designed specifically for sports, intensive training and competition use. Lower pressure products are designed for recovery from sporting performance/exertion, as well as for work and travel use. If you are purchasing products for therapeutic use for the first time, our physiotherapist will help you choose the right product.

On each product card, you will find a sectioncalled "Size chart & measuring guide", where you will find clear instructions on how to choose the right size. You can also access the general sizing guide and size charts here.

If you have difficulties choosing the right size, our customer service will help you at info@tritaniumstore.fi or by phone on 044 2316 120.

All products are shipped to our customers from Tritanium's own office in Joensuu, Helatie 4, 80100 Joensuu.

Products have a 14-day right of return from the moment of receipt of the shipment. The customer is responsible for the cost of returns.
The consumer must always inform the seller of the cancellation of the order and the return notification is made through the return function of the customer account.

To return the product(s), please follow these steps:

To return all or part of your order, log in to your customer account using the email you used to place your order.
You can access your customer account from the Login section of our website. You can also log in to your customer account directly from this link. Your customer account will show all the orders you have placed in the Tritaniumstore online store using that email address.

Return instructions:

1. Click on the order you wish to return
2. There is a "Request a refund" button in the top right corner of the order
3. Select the reason for the return from the drop-down menu
4. Click on "Request a refund"
5. From the timeline, you can track the transaction history of your subscription.
6. We normally process refund requests the next working day
7. You will be notified by email when your refund request has been accepted
8. With an accepted return notification, you will receive instructions and a return address for sending the return.
9. Pack your return well and make sure it includes your contact details and details of your order
10. Close the returnable consignment well, keep all the return documents and the tracking code you received

Note! Please make sure that the products you are returning are clean, in good condition and carefully packed in their original packaging, as our skilled staff in the returns department will assess the condition of each returned product on a case-by-case basis. Unfortunately, it is often the case that returned products are in poor condition (dirty, broken, used, smelly, etc.), which means that we have to work hard to get them back in saleable condition. It is therefore very important that returned products are as clean and in good condition as they were when they arrived. It is also important that when returning products, they are cut and put back in their original bag/packaging. It is therefore not advisable to crumple up the product and "seal" it in the bag, as this will cause extra work and hassle for the handlers.

 The product can be adjusted normally, but the seller is entitled to deduct the cost of depreciation from the price of a product that has clearly been used or is dirty. If the customer returns a product that does not meet the requirements for the product to be returned (e.g. the returned garment has stains, dog or cat hair, dandruff, fine odour/odor), a depreciation charge of 30% to 50% of the value of the product will be applied. The amount of the depreciation charge depends on whether the product is unsaleable or how much work is required to restore the product to its original condition.

Once we have received your return, you will receive a notification by email. We will refund the price of the returned products to you within 1-2 working days of receiving your return. The refund amount will always be returned to the original method of payment.

Tritanium is not responsible for lost returns, so please keep all return documentation and tracking code for possible future tracking of your return.

Other points to note:

• Failure to pick up your order is not a refund. For uncollected orders we charge a handling fee of 20,00 EUR.
• You can also return the returned product to our store at Helatie 4, 80100 Joensuu, Finland. However, please make sure that your order has been received and you have received a receipt. We do not accept returns delivered to other addresses or by other delivery methods.
• Returned products must be in their original packaging, unused and in good condition for sale. The seller is entitled to deduct the costs of the depreciation of the product.
• Returned products must be sent without delay or within 7 days of the accepted return notification.
• Please include your contact details and the details of the order you are returning.
• Returned products must be well packaged. We are not responsible for the breakage of poorly packaged products, lost packages or the cost of uncollected deliveries.
• Keep the return documents carefully for future reference.
• Cancellation of the order is possible until the order has been processed. In this case, you can inform us of your cancellation by sending an e-mail to: info@tritaniumstore.fi

We can withhold a refund until the products have been returned. Please actively monitor the return shipment yourself. In cases where a return shipment is lost by the carrier, please contact Tritanium Customer Service immediately.

Please note that by returning products, you may lose the benefits you received at the time of ordering, such as free shipping, discounts or additional products on sale. We will automatically deduct the value of the benefits from the amount to be returned.

When you want to change the product to another one, do the following:

1. Return the original product using the customer account return function
2. Select "Other" as the reason for the return and write "Exchange for another product" in the comment field to inform us of the exchange.
3. Once your return has been accepted, you will receive an email with return instructions for the original product
4. You can wait until your return has reached us or you can place a new order for the exchanged product immediately.
5. We usually process incoming returns on the same day
6. The amount refunded will always be credited to the original payment method and the refund amount will appear on the payment method within 1-2 banking days after the refund is recorded.

Tavoitat asiakaspalvelijamme ensisijaisesti sähköpostitse: info@tritaniumstore.fi

Voit ottaa yhteyttä meihin myös puhelimitse arkisin klo. 10-14 välisenä aikana seuraavista numeroista:

• 044 2395 790
• 044 7777 501
• 044 2316 120

Products have a 14-day right of return from the moment of receipt of the shipment. The customer is responsible for the cost of returns.

The consumer must always notify the seller of the cancellation of the order and the return notification is made through the customer account's return function.

To return the product(s), please follow these steps:

To return all or part of your order, log in to your customer account using the email you used to place your order.
You can access your customer account from the Login section of our website. You can also log in to your customer account directly from this link. Your customer account will show all the orders you have placed in the Tritaniumstore online store using that email address.

Return instructions:

1. Click on the order you wish to return
2. There is a "Request a refund" button in the top right corner of the order
3. Select the reason for the return from the drop-down menu
4. Click on "Request a refund"
5. From the timeline, you can track the transaction history of your subscription.
6. We normally process refund requests the next working day
7. You will be notified by email when your refund request has been accepted
8. With an accepted return notification, you will receive instructions and a return address for sending the return.
9. Pack your return well and make sure it includes your contact details and details of your order
10. Close the returnable consignment well, keep all the return documents and the tracking code you received

Note! Please make sure that the products you are returning are clean, in good condition and carefully packed in their original packaging, as our skilled staff in the returns department will assess the condition of each returned product on a case-by-case basis. Unfortunately, it is often the case that returned products are in poor condition (dirty, broken, used, smelly, etc.), which means that we have to work hard to get them back in saleable condition. It is therefore very important that returned products are as clean and in good condition as they were when they arrived. It is also important that when returning products, they are cut and put back in their original bag/packaging. It is therefore not advisable to crumple up the product and "seal" it in the bag, as this will cause extra work and hassle for the handlers.

 The product can be adjusted normally, but the seller is entitled to deduct the cost of depreciation from the price of a product that has clearly been used or is dirty. If the customer returns a product that does not meet the requirements for the product to be returned (e.g. the returned garment has stains, dog or cat hair, dandruff, fine odour/odor), a depreciation charge of 30% to 50% of the value of the product will be applied. The amount of the depreciation charge depends on whether the product is unsaleable or how much work is required to restore the product to its original condition.

Once we have received your return, you will receive a notification by email. We will refund the price of the returned products to you within 1-2 working days of receiving your return. The refund amount will always be returned to the original method of payment.

Tritanium is not responsible for lost returns, so please keep all return documentation and tracking code for possible future tracking of your return.

Other points to note:

• Failure to pick up your order is not a refund. For uncollected orders we charge a handling fee of 20,00 EUR.
• You can also return the returned product to our store at Helatie 4, 80100 Joensuu, Finland. However, please make sure that your order has been received and you have received a receipt. We do not accept returns delivered to other addresses or by other delivery methods.
• Returned products must be in their original packaging, unused and in good condition for sale. The seller is entitled to deduct the costs of the depreciation of the product.
• Returned products must be sent without delay or within 7 days of the accepted return notification.
• Please include your contact details and the details of the order you are returning.
• Returned products must be well packaged. We are not responsible for the breakage of poorly packaged products, lost packages or the cost of uncollected deliveries.
• Keep the return documents carefully for future reference.
• Cancellation of the order is possible until the order has been processed. In this case, you can inform us of your cancellation by sending an e-mail to: info@tritaniumstore.fi

We can withhold a refund until the products have been returned. Please actively monitor the return shipment yourself. In cases where a return shipment is lost by the carrier, please contact Tritanium Customer Service immediately.

Please note that by returning products, you may lose the benefits you received at the time of ordering, such as free shipping, discounts or additional products on sale. We will automatically deduct the value of the benefits from the amount to be returned.

When you want to change the product to another one, do the following:

1. Return the original product using the customer account return function
2. Select "Other" as the reason for the return and write "Exchange for another product" in the comment field to inform us of the exchange.
3. Once your return has been accepted, you will receive an email with return instructions for the original product
4. You can wait until your return has reached us or you can place a new order for the exchanged product immediately.
5. We usually process incoming returns on the same day
6. The amount refunded will always be credited to the original payment method and the refund amount will appear on the payment method within 1-2 banking days after the refund is recorded.

Post - Small parcel (5,90€):

Delivered to the recipient's letterbox, if the parcel does not fit through the letterbox, it can be collected from the service point indicated by the Post Office. Delivery time.

Travel service - XXS Package (5,90€):

Delivery to the nearest office. Delivery time: generally 1-3 working days.

Post - Parcel post (€6.90):

Delivered to the Post Office collection point of your choice. Delivery time.

Travel service - Nearby parcel (6,90€):

Delivery to the location of your choice. Delivery time: generally 1-3 working days.

Posti - Express parcel to your door (10,90€):

Delivery time: generally by 16:00 on the next working day. If the customer cannot be reached at the time of delivery, the parcel can be picked up at the nearest Post Office branch. The recipient will not be contacted separately at the time of delivery.

Pickup:

Free pick-up of products from the company's office at Helatie 4, 80100 Joensuu.

Products and any delivery charges are paid at the time of ordering. Our online shop is the payment intermediary and payment service provider: 

• Paytrail: online bank payments (including OP, Nordea, Danske Bank), mobile payments (MobilePay, Pivo, Transfer), bill and instalment services (including OP Bill, Flexusto and Walley) and card payments (Visa, Visa Electron, Mastercard and American Express).
• Klarna: Online banking and card payments, Invoice / instalment.
• PayPal payment service
• Shopify Payments

You can track your order via the order tracking pages. Once the order has been confirmed, the customer will also receive up-to-date payment and delivery confirmations by email, making it easy to track the progress of the order. Printing a receipt is also possible via the order tracking page.

The promotional or gift card code is asked for on the right-hand side of the shopping cart / checkout page. Once the code has been entered and saved, the system will automatically calculate the discount.

If a product is lost during transport, damaged or the wrong product has been delivered to the customer, the customer should immediately report the error by email to info@tritaniumstore.fi or by phone to our customer service (044 2316 120). Notification of incorrect delivery or faulty product must be made within 14 days of receipt of the product. If the package is damaged in the post, a claim must be made immediately to the post office.

Problems caused by normal wear and tear, incorrect use of the product or failure to follow the instructions for use do not justify a complaint. In cases of doubt, the products complained about will be sent to the manufacturer, where they will usually take several weeks to be processed. In the case of a clear manufacturing defect, we will supply a replacement product immediately.

You can see all our dealers by location here.

Yes, Tritanium is a 100% Finnish brand. Product design and head office are located in Joensuu, North Karelia.