Orders over 80,00€ will be delivered without shipping costs.

Letter to the Economy:

• The price of a registered letter is 3,90€
• Product(s) delivered by registered mail to your home mailbox
• Estimated delivery time approx. 1-2 weeks
• No tracking code

Letter of Priority:

• The price of a registered letter is 4,90€
• Product(s) delivered by registered mail to your home mailbox
• Estimated delivery time approx. 1 week
• No tracking code

The package:

• The price of the package is 6,90€
• Products are delivered to the nearest pick-up point as a parcel by post
• Estimated delivery time 2-3 working days
• A tracking code is always included in the transmission

Express parcel to your door:

• The price of the Express package is 9,90€
• Products delivered to your door as a parcel by post
• Estimated delivery time 1-2 working days
• A tracking code is always included in the transmission

Pickup:

• Free collection of products from the Tritanium office at:

Helatie 4, 80100 Joensuu, Finland.

Exchange and return conditions

Products have a 14-day right of return from the moment of receipt of the shipment.

The consumer must always and separately inform the seller of the cancellation of the order. Cancellation of an order can be notified informally using this form or by sending an e-mail to: info@tritaniumstore.fi

In the case of a product exchange or a clear manufacturing defect, we do not charge handling fees for the return. In other cases, we will charge a handling fee related to the Post Office's prepaid customer return fee (letter 4,00€ / parcel 8,00 €). Note! If you return the product(s) to us, no handling fee will be charged. The transaction amount less any handling charges will be refunded to the customer as soon as the product has been returned to us.

The product to be returned/replaced must be in its original condition (manufacturer's product labels, etc.), unused and saleable. If the product has been used, the customer is responsible for the depreciation of the product. If you cancel the transaction and do not notify us in the manner instructed or in any other way before returning the products, the transaction made is binding and the payment you have made for it remains valid.

Instructions for product returns or exchanges

We recommend that you return the product(s) on your own account, so that we do not charge handling fees and we can get your return to you more quickly and get your money back faster.

Return on your own account by letter with your order details to:

Tritanium Finland
Helatie 4
80100 Joensuu

044 7777 501

Return by parcel post with order details to:

Tritanium Finland
Post's parcel terminal (Joensuu Prisma, Voimatie 2, 80105 Joensuu)
Helatie 4
80100 Joensuu
p. 044 7777 501
info@tritaniumstore.fi

If you use Posti's customer refund service, here are the instructions:

1. Carefully pack the unused product in its original plastic/packaging in its original condition
2. Include a letter/envelope with the shipment stating your name, order number and what you wish to do with the order
3. Write the following text on the return shipment:

Customer Return
Tritanium Finland Ltd
Logistics ID: 639347

Note! Please remember to inform us separately about your return either by using this form or by sending an email to: info@tritaniumstore.fi

Shop - opening hours

Our store is located at Helatie 4 in Joensuu and is open on weekdays from 10-14.  

Customer service

You can reach our customer service team on weekdays between 10:00 and 15:00 on the following numbers:

• 044 2395 790
• 044 7777 501
• 044 2316 120

You can also contact us by email info@tritaniumstore.fi or by using the contact form.